Dr. Mohammad Shaban

Burjeel Medical City , UAE

Title: The useful way of using the emotional intelligence in nursing


Background: Emotional intelligence has been widely accepted in the literature as part of nursing work, however the contribution of emotional intelligence in the nursing context requires further study.

Aim: This paper consider the value of emotional intelligence to nursing present an analysis of the emotional intelligence and descriptive correlational design with patients, nursing colleagues, and multidisciplinary team, and.

Method: A descriptive, observational and correlational study of nurses in there working area. Three variables were measured: emotional intelligence, coping styles (the Questionnaire for Dealing with Stress) and satisfaction with nurses own learning (Satisfaction and Self-Confidence in up-to-date knowledge and skills).

Results: Emotional intelligence plays an important part in forming successful human relationships. It’s important in establishing therapeutic nurse–patient relationships but carries the risk of ‘burnout’ if prolonged or intense. To prevent this, nurses need to adopt strategies to protect their health. The potential value of emotional intelligence in this emotional work is an issue that still needs to be explored.

Conclusions: Analysis of the literature suggests that the modern demands of nursing draw on the skills of emotional intelligence to meet the needs of direct patient care and cooperative negotiations with the multidisciplinary team. EI can be further understood as the aptitude to combine emotion with intelligence, utilizing emotions as a means to support problem solving and other stress management. The significance of this needs to be recognized in nurse education.  Nonetheless, emotional intelligence cannot be developed quickly enough through interpersonal skills training and therefore it is essential that nurse educators create assessment strategies that will identify emotional intelligence at recruitment.


Mohammad Shaban, currently I’m working as Director of Nursing in Burjeel Medical City - Abu Dhabi.As Director of Nursing, I believe that nurses must keep updated with knowledge and skills because the evolution in nursing science and researches, every day is good chance to develop our knowledge and skills by maintaining education for nurses in many ways, from open discussion with nurses, direct observations for nurses skills and knowledge test, establish strategical plan to support hospital mission and vision, cover the nurses gap analysis with Unit managers, Charge nurses, and nursing team.I have MSc in Leadership in Health professions Education, and Bachelor in Nursing in 2003. My nursing journey exceeding 19 years in many hospitals in Middle East and different positions (RN, Charge nurse, Nursing supervisor, Life support coordinator and Clinical educator, and Director of Nursing), I notice that nurses are the heart of hospital which keep the hospital active and proactive. Without nurses efforts there will be continuity in medical progress and treatment progress. That required to keep the nurses updated always with the recent knowledge and practice. That lead to enhance the treatment plan and improve multidisciplinary efforts of care giver. Through my current role, I’m looking to be able to have impact in future nursing service, share my clinical expertise and participate in research.I believe by participating in nursing conferences, the Director of Nursing will be able to sharing and delivering care-effective, cost effective and performance-effective leadership, prepare front-line leaders, educators and researchers which will have direct and indirect impact on their leadership insights and their achievements.